Service Advisor

Thames Motor Group is a family run, multi-franchise dealer group in Tunbridge Wells. We represent fun and exciting brands; Abarth, Alfa Romeo, Jeep, Fiat and Leapmotor. We are currently seeking to recruit an enthusiastic advisor to join our award-winning Aftersales team.

We pride ourselves on giving our customers first class service, so customer care is paramount to this role. We are preferably looking for someone who has a minimum of 1 years’ experience within the motor trade as a service advisor.

Your duties will include:

Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner ensuring a high standard of customer satisfaction. Dealing with all service enquiries by telephone, email and face-to-face. Liaising with the workshop controller to ensure the vehicle is completed in a timely manner.

Upselling of additional works, service plans and warranties.

Salary: Competitive salary, based on experience with an excellent bonus structure.

Hours: 08:00 to 18:00 Monday to Friday.

Benefits:

• Company pension
• Free parking
• Family run business
• No weekends

Person Specification:

The following skills and attributes are desirable –

• Customer focused
• Works well under pressure
• A ‘can do’ attitude
• Works well as part of a team
• Self motivated
• A full UK driving licence
• Smart appearance
• A good communicator, both written and verbal
• Attention to detail