Customer Focus Word Map

Mission Statement

Thames Motor Group is founded on three pillars: family values, customer experience and progression through innovation.

Family values

As a family-run business, our core values are to “treat others the way you wish to be treated yourself”. Putting people first with friendliness, loyalty, professionalism, trust and honesty are the keys to our success. We are committed to building great, long-lasting relationships with our customers and our family at Thames. Our employee longevity is a testament to this with many of our team members having been with the Company for over 10 years. We have supplied and maintained vehicles to multiple generations of families who travel from miles around to see us.

Customer experience

We aim to provide a choice for our customers and we believe, given the Brands that we represent we have a vehicle for every member of your family. We pride ourselves on our ability to provide a consistently high level of customer service, which is reflected in our customer satisfaction index measured by the manufacturer and Feefo; an independent on line merchant review facility. However we accept on some occasions that things do not go as smoothly as we would like. If you have had an experience which you are not completely satisfied with; we value your feedback on how we could have improved the service we provided.

Progression through innovation

We have been established for over 40 years; our continued success is built on a strong culture of values and is driven by having a team committed to customer care and retention. As a business we are innovative and passionate about coming up with new and exciting ideas. We adapt our process to keep up with changing times and customer requirements, considering the small detail in order to exceed the customer expectations.

Join us! We're looking for new team members

If you'd like to join our team or just find out more about how we do business, please visit us in Slough or Tunbridge Wells, call us on 01892 256041 (Tunbridge Wells) or 01753 325053 (Slough). For the latest vacancies with Thames Motor Group, please visit our recruitment pages or find out more about who we are. We're always looking for new talent, so even if there are no vacancies listed, please do send us your details using the form below.