Thames Motor Group is part of Motor Codes, the government-backed, self-regulatory body for the motor industry. Our voluntary membership shows that we are committed to the highest levels of customer service and institute-approved codes of practice. We here at Thames Motor Group are subscribed to the Motor Industry code of practice for new car sales, service and repair.
Should it be required, Motor Codes can provide a CTSI certified Alternative Dispute Resolution (ADR) service if a customer remains dissatisfied with the outcome of a dispute covered by one of their Codes of Practice. You can find more details at their website - http://www.motorcodes.co.uk/