Apprentice Parts Advisor

About Us:

Thames Motor Group is a family run business that has been established for over 40 years. It continues to be a very successful dealer group with site in Tunbridge Wells, Kent and Slough, Berkshire.

The role is at our multi-franchise flagship site in Tunbridge Wells, where as a main dealer we represent Fiat, Abarth, Alfa Romeo & Jeep. Which are truly fantastic brands!

We are looking for a committed person to join our team as an apprentice; someone who is keen for a career within the motor trade.

You will learn how to be responsible for controlling the order, receipt storage and issue of parts to service / sales department staff, retail and trade customers. You will also be responsible for dealing with incoming telephone queries and orders in a polite and professional manner.

The main duties and responsibilities of the role will include:

• To advise customers of the cost of parts and make them aware of any additional products or services available to them
• To control the secure issue of parts to customers and ensure the accurate recording of issued items
• To handle customer enquires in a swift, courteous and efficient manner.
• To initiate Parts documentation, update records and systems.
• Record customer details accurately and in accordance with General Data Protection Regulation
• To ensure the parts storage area is kept clean, tidy and safe to work in
• To ensure that Parts on receipt are inspected for damage and that the quantities received match quantity advised on delivery notes, then placed into stock locations
• To maintain high level of customer satisfaction, in particular paying attention to manufacturers guidelines and Group CSI
• To observe all health and safety regulations and COSHH regulations at all times. As well as Company agreed policies in line with code of practice

This is a very hands-on role and the person chosen to join our team will:

• Be friendly and enthusiastic
• Be helpful and approachable with excellent verbal and written communication skills
• Have good numerical skills
• Committed to delivering the highest level of customer service
• Respectful, honest and courteous to customers and colleagues
• Be flexible, an excellent team-player, well organised and reliable
• Have an interest in mechanics or understanding of cars and parts
• Have good attention to detail
• Resilient with a drive to succeed
• Be committed to undertake training and assessment on an NVQ or manufacturers training course. The course duration is 15 months with Stellantis

In return, we offer:

• Excellent career prospects within a family run local and expanding business (great long-term staff retention)
• Competitive remuneration package
• Great benefits including 22 days holiday per year
• Employee bonus, discount and incentive schemes
• Pension scheme

How to apply:
Please email Natasha Khanna at Natasha.khanna@thamesmotorgroup.co.uk

We look forward to hearing from you!