Apprentice Parts Advisor

Thames Motor Group is a family run business that has been established for over 40 years. It continues to be a very successful dealer group with site in Tunbridge Wells and Slough. The role is at our multi-franchise flagship site in Slough, where as a main dealer we represent Fiat, Abarth, Alfa Romeo, Jeep and Fiat Professional. Which are truly fantastic brands! We are looking for a committed school leaver to join our team as an apprentice, someone who is willing to work hard for a career within the motor trade. You will learn to be responsible for controlling the order, receipt storage and issue of parts to service / sales department staff, retail and trade customers. You will also be responsible for dealing with incoming telephone queries/ orders in a polite and professional manner.

Additional responsibilities will include:
• To advise customers of the cost of parts and make them aware of any additional products or services available to them
• To control the secure issue of parts to customers and ensure the accurate recording of issued items
• To handle customers enquires swiftly, courteously and efficiently
• To initiate Parts documentation, update records and systems.
• Record customer details accurately and in accordance with Data Protection Acts
• To ensure the parts storage area is kept clean and tidy and safe to work in
• To ensure that Parts on receipt are inspected for damage and that the quantities received match quantity advised on delivery notes and are then placed into stock locations
• To maintain high level of customer satisfaction, in particular paying attention to manufacturers guidelines and Group CSI
• To observe all health and safety regulations and COSHH regulations at all times. Also all company agreed policies in line with code of practice

This is a very hands on role and the person chosen to join our team will:
• Be friendly and enthusiastic
• Be helpful and approachable with excellent communication skills
• Committed to delivering the highest level of customer service
• Respectful, honest and courteous to customers and colleagues
• Be flexible , an excellent team-player, well organised, and reliable
• Have an interest in mechanic’s or understanding of cars and parts
• Have good attention to detail• Resilient with a drive to succeed
• Be committed to undertake training and assessment on an NVQ or manufacturers training course for at least 2 years

In return, we offer:
• Excellent career prospects within a family run local and expanding business (great long-term staff retention)
• Good remuneration package
• Great benefits including 22 days holiday per year, discounted health club membership
• Staff bonus, discount and incentive schemes
• Pension scheme

We look forward to hearing from you!


Working hours on application
Location Slough
Salary on application
Benefits on application
Closing date 31/07/2018
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