Nissan AfterCare - when you have an accident, call Nissan

Accidents can happen at any time, and when they do, Nissan Accident Support is on hand to guide you with expert help and advice.

This is a free, 24-hour service available to all Nissan customers following an accident. If you’re involved in an incident, it’s important to contact Nissan Accident Support before speaking to your insurer. Many UK insurers may prioritise cost when arranging repairs, which could mean your vehicle is sent to a repair centre that doesn’t meet Nissan’s approved standards or use genuine, high-quality parts.

By contacting Nissan first, you’ll benefit from professional guidance, vehicle recovery if needed, and repairs carried out at a Nissan Approved Bodyshop. These centres use genuine parts and the latest equipment, helping to maintain your vehicle’s safety standards, including its Euro NCAP rating. All repair work is backed by a three-year guarantee, giving you added peace of mind and ensuring you’re back on the road as quickly as possible.

Accident Checklist

If you’re involved in an accident, follow these key steps:

Stay calm and stop

• Bring your vehicle to a stop in a safe location
• Do not admit fault
• Only leave the scene if you feel at risk—if so, contact the police immediately

Contact Nissan Accident Support first on: 0800 015 3248

In an emergency, call 999 and request:

• An ambulance – if anyone requires urgent medical attention
• The police – if the road is blocked or damaged, or if someone leaves the scene without sharing details

Taking the right steps early helps ensure your safety and that your vehicle is handled to the highest standard.