Motability Frequently Asked Questions

As government approved Motability providers, we're happy to answer any questions you have for us. We have provided the information below as a guide and in good faith. The information below is adapted from the Motability website to help our Motability customers in Kent and Berkshire. If you need specific information from Motability then please visit their contact page to get in touch with them.

What's included on the Motability Scheme?

Well, everything except the fuel, really! There's a 60,000 mileage allowance over your three year lease for standard cars, but WAVs (Wheelchair Accessible Vehicles) allow 100,000 miles over those three years.

You'll get a brand new vehicle along with:

  • Insurance
  • Service and Maintenance (along with free collection and delivery for our Motability Customers - please mention when you book)
  • Breakdown assistance
  • Window and windscreen repair/replacement where required
  • Most adaptations (some may require an additional cost - contact us for info)
  • Replacement tyres

Important points to note:

  • The vehicle must be used by (or for the main benefit) of the disabled person transferring their mobility allowance to the Motability Scheme. This means that you can nominate your family members or your carers as the main or additional drivers. If your child, aged 3 years old and above, receives the eligible benefits, as their parent or carer, you can apply on their behalf.

What kind of driving adaptations are available?

You could apply to adapt the car to make it easier to get in and out of. There are swivel chair, person hoists, adaptations to the door angle to make it open wider and more.

Many car manufacturers are already making new cars easier to get in and out though, so you may not need to worry about adapting.

The last thing you want to do is manually lift your wheelchair or scooter into the back of a car, however accessible it is. You can apply to adapt your Motability car to incorporate an electronic hoist or you can store your folding wheelchair with a electronic rooftop wheelchair stowage system.

If you have limited limb mobility or difficulty with fine motor control using your legs, don't worry - hand controls are available. You could add push/pull hand controls, easy-release handbrakes and steering balls. Motability has a full list of adaptations.

Personal Independence Payments: what are the rules for the new benefit payments?

Personal Independence Payments (PIP) is similar to DLA in that it has two components, known as the daily living component and the mobility component. Each of these has two payment rates - the 'standard' rate and 'enhanced' rate. If you receive the Enhanced Rate of the Mobility Component (PIP), you will be able to lease a Motability Car.

If you are currently on DLA then, at some point before the Department for Work and Pension changes everyone over to PIP, you will be invited to claim for the new benefit. This could happen any time between now and 2018, so you don't need to do anything until then.

What is an advance payment?

This is an additional, upfront payment for a car that is a higher spec than your weekly allowance covers. It's not a deposit, nor is it refundable.

Motability estimate there are around 450 cars available with no advance payment and some even cost less than your weekly allowance, leaving you to spend the remainder of your weekly payment however you wish.

Some Motability customers could even get financial help towards the cost of any Advance Payment or adaptations required. Their customer services team can provide advice.

It's helpful to look at the Motability Suitability Questionnaire at the top of the page to understand everything you need to know about applying for and using a Motability Car.

To book your appointment call us on 01892 256041 (Tunbridge Wells) or 01753 325053 (Slough). We look forward to meeting you.