Chery AfterCare - when you have an accident, call Chery

As a Chery driver, you are entitled to use Chery Accident AfterCare, a free customer support program designed to assist you in the event of an accident or vehicle theft.

Chery will:

• Recover your vehicle and help get you home safely
• Handle communication with your insurer to process the claim on your behalf—so you can focus on your well-being
• Help you exercise your legal right to have your vehicle repaired at a Chery-approved accident repair center
• Ensure only genuine Chery parts are used in the repair, maintaining your Chery warranty
• Arrange repair estimates and approval
• Assist with filling out your claims form, making the process as stress-free as possible
• Provide a free courtesy car for the duration of the repair, then deliver your fully repaired Chery back to you
• Keep you updated on the progress of your vehicle’s repair

Why Call Chery First, Not Your Insurer?

Many UK motor insurers focus on minimising repair costs, which can significantly impact your vehicle’s safety, resale value, and driving experience.

Your insurer will likely direct you to one of their "approved" accident repair centers, but these may:

• Not be Chery-approved or have the necessary technical expertise
• Use cheaper, non-genuine parts, compromising quality and warranty coverage
• Repair damaged panels instead of replacing them when necessary
• Lack the proper equipment to handle the advanced technology in your Chery
• Fail to restore your vehicle to its pre-accident condition
• Risk invalidating your manufacturer’s warranty

One moment your Chery is 100% Chery—then it’s not. That’s bad news for both you and your vehicle.

However, you have the legal right to insist your vehicle is repaired at a Chery-approved accident repair center, such as Thames Motor Group.

Call Chery First, and our dedicated team will handle everything to ensure your Chery stays 100% Chery.

In the Event of Theft

• Contact the police, then call Chery at 0344 815 8485 for advice on staying mobile.
• Chery can also assist in agreeing on a valuation with your insurer and discuss replacement vehicle options for you.

KEEP YOUR CHERY 100% CHERY– CALL CHERY FIRST!
0344 815 8485