Thames Motor Group is a family run business that has been established for over 40 years. It continues to be a very successful dealer group with site in Tunbridge Wells and Slough. The role is at our multi-franchise flagship site in Slough, where as a main dealer we represent Fiat, Abarth, Alfa Romeo, Jeep and Fiat Professional. Which are truly fantastic brands! We are looking for a committed school leaver to join our team as an apprentice, someone who is willing to work hard for a career within the motor trade. You will learn to be responsible for controlling the order, receipt storage and issue of parts to service / sales department staff, retail and trade customers. You will also be responsible for dealing with incoming telephone queries/ orders in a polite and professional manner. Additional responsibilities will include:• To advise customers of the cost of parts and make them aware of any additional products or services available to them• To control the secure issue of parts to customers and ensure the accurate recording of issued items• To handle customers enquires swiftly, courteously and efficiently• To initiate Parts documentation, update records and systems.• Record customer details accurately and in accordance with Data Protection Acts• To ensure the parts storage area is kept clean and tidy and safe to work in• To ensure that Parts on receipt are inspected for damage and that the quantities received match quantity advised on delivery notes and are then placed into stock locations • To maintain high level of customer satisfaction, in particular paying attention to manufacturers guidelines and Group CSI• To observe all health and safety regulations and COSHH regulations at all times. Also all company agreed policies in line with code of practice
This is a very hands on role and the person chosen to join our team will:• Be friendly and enthusiastic • Be helpful and approachable with excellent communication skills• Committed to delivering the highest level of customer service• Respectful, honest and courteous to customers and colleagues• Be flexible , an excellent team-player, well organised, and reliable• Have an interest in mechanic’s or understanding of cars and parts• Have good attention to detail• Resilient with a drive to succeed • Be committed to undertake training and assessment on an NVQ or manufacturers training course for at least 2 years In return, we offer:• excellent career prospects within a family run local and expanding business (great long-term staff retention)• good remuneration package• great benefits including 22 days holiday per year, discounted health club membership• staff bonus, discount and incentive schemes• pension scheme
We look forward to hearing from you!