Fiat AfterCare - when you have an accident, call Fiat

As a Fiat driver, you are entitled to use Fiat Accident AfterCare, a new, free customer support programme from Fiat, should you ever experience a vehicle accident or theft.

Fiat will...

Recover your vehicle and help to get you home Liaise directly with your insurers to process the claim on your behalf - while you recover your composure and peace of mind Help you exercise your legal right to have your vehicle repaired at a Fiat approved accident repair centre Help you make sure only Fiat genuine parts are used in the repair, meaning your Fiat warranty is maintained Arrange repair estimates and approval Fill in your claims form for you, leaving you to relax as much as you can after an accident Arrange a free courtesy car for the duration of the repair, then collect and deliver your repaired Fiat Keep you informed of the progress of your Fiat's repair

Why should I call Fiat first, and not my insurer?

Most UK motor insurers focus heavily on minimising the cost of repairing vehicles. This could make a big difference to your vehicle's safety, residual value and driving pleasure.

Your insurer will typically direct your to one of their 'approved' accident repair centres, but these sometimes:

Are unlikely to be Fiat approved or have specific Fiat technical knowledge
Are often told by insurers to fit cheaper, non-genuine Fiat parts and panels whenever possible
Might repair damaged body panels when they should replace them
May not have the appropriate equipment to repair your technologically advanced Fiat
Are less likely to repair your Fiat to its pre-accident condition
Could invalidate the manufacturer's warranty

So, one minute your Fiat is 100% Fiat, then it isn't. Bad news for you and your Fiat.

You might think you have to do what your insurer says you should do - but you don't. You have the legal right to insist your vehicle is repaired at a Fiat approved accident repair centre, like Thames Motor Group.

Call Fiat First and our dedicated team will arrange this on your behalf and ensure a repair that keeps your Fiat 100% Fiat.

In the event of a vehicle theft

Contact the police, then call Fiat on 0844 209 2583 for advice on keeping you mobile.

Fiat can also help agree a valuation of your Fiat with your insurer and can discuss replacement vehicle options for you.

KEEP YOUR FIAT 100% FIAT - CALL FIAT FIRST! 0844 209 2583

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Company Info

Registered Office:

North Farm Industrial Estate,

Longfield Road

Tunbridge Wells

United Kingdom

TN2 3EY

Reg. Company Number: 03580726/03767502

VAT Reg. No. 805791222

Calls may be recorded for training purposes.

Finance and Insurance Disclosure:

Thames Motor Group (Slough) Limited & Thames Motor Group (Tunbridge Wells) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.